Collection of children
In the event of a child not being collected the manager will telephone the contact numbers available, if no contact can be made by 7 pm then the manager will make contact with the social services. There will be a charge of £5 per 5 minutes that the parent is late, if a child is continually collected late. Children will not be permitted to leave with anyone other than the designated parent/carer unless arranged with the parent/carer and manager, and a password system will be put in place.

Child Protection
We aim to create an environment in which children are safe from abuse and any suspicion of abuse is promptly and appropriately responded to. We will endeavour to promote children’s awareness of their own personal safety. We have a duty to report any suspicion’s of abuse to the local authority, we will follow the procedure set out by the local authority and will seek their advice on the steps.

Confidentiality
It is a legal requirement to hold information about children and staff, which will be kept in a locked cabinet with only the managers who will have access. All staff are required to read and sign our confidentiality policy, which is available in our parents policy and procedure file.

Behaviour Policy
No child will ever be spoken to, or handled inappropriately ; we will talk to the child and try to resolve the problem. Re-direction and distraction usually works. If other methods fail and the undesirable behaviour persist then time out in the same room will be used. This will only be for a few minutes depending on age. \parents will always be informed of any behavioural problems we may have with their child. We believe in promoting positive behaviour praising and acknowledging positive actions and attitude. We hope to ensure that children see that we value and respect them. Corporal punishment (slapping, smacking or shaking), will never be acceptable practice and will not be used.

Special Educational Needs
We are committed to the integration of children with special needs. We aim to recognise and special needs a child may have and ensure all staff are aware of the code of practice on identification and assessment of special needs. All staff will be trained to suit any individual special need.

Equal Opportunities
All children are welcome at Beach House. We will gave the same attention to all parents and children regardless of their gender, age, social group, religion, disability or development and behaviour.

Complaints Policy
We have a complaints policy in place, if you have any concerns please discuss with Helen and Tony Thomas or the manager Sue Roberts, we will listen and record your complaint and try to resolve it as soon as possible on a local level. All concerns and complaints will be investigated and you will have a written report within 14 days. If you find the matter has not been resolved and you wish to take the matter further, then please contact the CSSIW, Broncoed House, Broncoed Businees Park, Wrexham Road, Mold. Tel; 01352 707900

Exclusion Policy
Please adhere to the exclusion policy and please do not bring your child if they are ill infectious or have a temperature above 37.5 degrees. We cannot accept children with vomiting or diarrhoea and they must be clear for 48 hours before returning.

FULL VERSIONS OF ALL THE ABOVE POLICIES ARE AVAILABLE FOR PARENTS TO VIEW.